Return policy

Return Policy

Our Commitment to You

At BabyCarrierWrap.au, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your baby carrier wrap, we offer a hassle-free return process within 7 days of delivery.

Return Window

You have 7 days from the date of delivery to initiate a return. Returns requested after this period cannot be accepted.

Eligible Items for Return

We accept returns for items that meet the following conditions:

  • Item is in original, unused condition
  • All original packaging, labels, and tags are intact
  • Item has not been washed or damaged
  • Hygiene seal (if applicable) remains unbroken
  • Item is free from any odors, stains, or signs of use

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Items that have been used or worn
  • Items damaged by misuse or normal wear
  • Items without original packaging or tags
  • Items returned after the 7-day return window
  • Custom or personalized items (if applicable)

How to Initiate a Return

Step 1: Contact Us

Step 2: Return Authorization

  • We'll respond within 24-48 hours with return instructions
  • You'll receive a Return Merchandise Authorization (RMA) number
  • Follow the provided return shipping instructions

Step 3: Package and Ship

  • Securely package the item in its original packaging
  • Include the RMA number on the outside of the package
  • Use a trackable shipping method (recommended)

Return Shipping

  • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item was defective or incorrectly sent
  • Defective Items: We'll provide a prepaid return label for defective or incorrect items
  • Insurance: We recommend using insured shipping as we're not responsible for items lost in transit

Processing Your Return

Timeframe: Returns are processed within 3-5 business days after we receive your item

Inspection: All returned items are inspected to ensure they meet our return conditions

Refund Method: Refunds are issued to the original payment method used for purchase

Refund Timeline

  • Credit Card: 3-7 business days after processing
  • PayPal: 1-3 business days after processing
  • Bank Transfer: 5-10 business days after processing

Note: Refund times may vary depending on your financial institution

Exchanges

We currently offer refunds rather than direct exchanges. If you need a different size or color:

  1. Return the original item following our return process
  2. Place a new order for your preferred item
  3. This ensures faster processing and availability

Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately at babycarrierwrap.au@gmail.com
  • Provide photos of the defect or damage
  • We'll arrange for immediate replacement or full refund
  • Return shipping will be covered by us

International Returns

For international customers:

  • Same 7-day return policy applies
  • Customer responsible for return shipping costs and any customs fees
  • Items must be declared accurately for customs
  • Processing may take additional time due to customs clearance

Refund Exclusions

Please note that the following costs are non-refundable:

  • Original shipping charges (unless item was defective)
  • Return shipping costs (unless item was defective)
  • Payment processing fees
  • Customs duties or taxes (for international orders)

Contact Information

Returns Department

Customer Service

Important Notes

  • Return requests must be initiated within the 7-day window
  • Items returned without prior authorization may not be accepted
  • Refunds do not include original shipping costs unless item was defective
  • We reserve the right to refuse returns that don't meet our conditions
  • This policy is subject to Australian Consumer Law

Australian Consumer Guarantees

This return policy is in addition to your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.