Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Introduction

BabyCarrierWrap.au ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website babycarrierwrap.au and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact our customer service
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email address, phone number, postal address)
  • Payment information (credit card details, billing address)
  • Shipping information
  • Account credentials
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Managing your account and providing customer service
  • Sending you order confirmations, shipping updates, and receipts
  • Communicating with you about products, services, and promotions
  • Improving our website and services
  • Preventing fraud and ensuring security
  • Complying with legal obligations
  • Analyzing website usage and customer behavior

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

  • Payment processing
  • Order fulfillment and shipping
  • Email marketing
  • Website analytics
  • Customer support
  • Fraud prevention

Business Partners

We may share information with business partners to provide you with products and services you request.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Investigate potential violations
  • Ensure user and public safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security assessments
  • Employee training on data protection
  • Access controls and authentication

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You can access and update your account information at any time by logging into your account or contacting us.

Marketing Communications

You can opt out of promotional emails by:

  • Clicking the unsubscribe link in our emails
  • Updating your communication preferences in your account
  • Contacting us directly

Data Deletion

You may request deletion of your personal information, subject to certain legal and business requirements.

Cookies

You can control cookies through your browser settings, though this may affect website functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Provide personalized content
  • Improve user experience
  • Enable certain website features

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you of significant changes via email or website notice

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BabyCarrierWrap.au
Email: privacy@babycarrierwrap.au
Phone: 1800 BABY WRAP
Address: Privacy Officer, BabyCarrierWrap.au, PO Box 12345, Sydney NSW 2000, Australia

Australian Privacy Principles

As an Australian business, we comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). You have rights under Australian privacy law, including the right to access and correct your personal information and to make a complaint about our handling of your personal information.

If you wish to make a complaint, please contact us first so we can try to resolve your concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).